30 nights trial and returns for Become pillows:
We offer a 30-night trial for all Become pillows. This means you can try the pillow for a full 30 nights before deciding if you’re happy with your purchase. The trial period starts on purchase date.
When you sleep on a new pillow, you may notice temporary back pain or muscle aches. This usually goes away after a few days. For this reason, Become requires you to sleep on your new pillow for at least 30 days before requesting a return, in order to allow your body to fully adjust.
- If you would like to return your pillow, you may contact us at [email protected] and mention your reason.
- Pillows must be returned wrapped in the original plastic or any suitable plastic that can protect it from dirt and damages.
- An administration fee of RM15 per item will be charged for the shipping cost.
- Your original form of payment will be refunded in full. (with the deduction of the administrative fee mentioned above) if the returned pillow is in good condition.
- Returned pillows should be in a reasonably good condition, clean and undamaged, otherwise, refunds or exchanges may not be granted.
- A valid proof of purchase (such as your order confirmation email) is required for all return or exchange requests.
- Returns and refund are only applicable to all purchase made in Malaysia.
- Products used for commercial, institutional, or rental purposes will not be covered by this return policy.
- Our 30-nights trial is limited to a one-time return or exchange of up to two (2) pillows per customer / household.
- If you want to purchase another Become pillow, the 30-night trial will not apply on your next purchase. This applies to all new orders from the same customer or delivery address. Customers may be identified by customer name, delivery address, phone number, email address, or other means.