I don’t remember the last time I replaced my latest pillow. How do I know I need a new one ?
Experts recommend replacing your pillow every one to three years — but we understand that doesn’t always happen! If your head doesn’t feel supported, you need a new pillow. No matter what position you lie in, the pillow should be under your head and its.
What’s the best pillow for my sleep position ?
BECOME sets out to design a single pillow that could accommodate all sleeping positions. Whether you like to sleep on your side, back or stomach, you will feel supported by The BECOME Pillow.
Will my mattress make me hot when I sleep ?
No. We designed our mattresses to keep you cool and comfortable all night. But we get this question a lot, because overheating is a common problem with traditional memory foam. The less-breathable, petroleum-based foam traps heat.
What makes the Become Pillow different ?
The Become Pillow’ is made from a TPE elastomer material, the perfect pillow with zero pressure support to support your head and neck no matter how you sleep. Filled pillows use a variety of materials (TPE elastomer material, Outlast® technical fabric, polyester, etc.) to form the inside of the pillow for a good night’s sleep ?
What is the Become Pillow made of ?
Our pillow’s core is made from 100% Polyester memory foam. The cover is made of ultra-premium Outlast® fabrics that provide comfort, stretch and flexibility. What sets our mattress apart is that it is handcrafted to be incredibly soft and methodically breathable.
How do I know the curvature of the Become Pillow is right for me ?
We spent more than 8 months researching the Malaysian market。That, coupled with the fact that the Become Pillow will contour depending on your unique neck and shoulder build, equals the perfect pillow for you!
How long can the Become Pillow last ?
The Become Pillow comes with a 1-year warranty and the high-density, TPE elastomer material is engineered to keep its shape for much longer than traditional cotton-filling/memory foam pillows.
How do I care for the Become Pillow ?
Spot clean only using a slightly-damp cleaning cloth and air-dry it naturally.
How do I wash my Become Pillow ?
First，Wash in warm water with gentle soap, then let air dry
Length: 52 CM
Height: 8 / 10cm
Width: 35 CM
Weight: 3.1 KG / 6.83lbs
Length: 50 CM
Height: 6 / 4cm
Width: 28 CM
Weight: 1.6 KG / 3.52lbs
Returns & Warranty
What does the 30-day trial period for Become the pillow means ？
We offer a 30-night trial for all of our pillows. This means you can try the pillow for a full 30 nights in your own home before deciding if you’re happy with your purchase. The trial period starts on purchase date of your pillow.
Please note that an administration fee of RM** per item will be charged for the shipping cost upon each Become the pillow return. You can find out more details on our Terms & Conditions page.
Does Become Pillow comes with a warranty ?
Yes, it comes with a 1 years limited warranty. Please check our Pillow Warranty here.
How do I make a warranty claim ?
If you believe your product is defective, please let our customer service team know [email protected]
What does the 1-year pillow warranty cover ?
▪️Severe softening or deterioration of the pillow core
▪️ Any other physical defects in product materials or workmanship
How long does it take to receive a refund ?
We will refund your money after we have received the Pillow back at one of our warehouses or associated charities. The refund will be placed on the card or account that you used to make the purchase.
How do I return my Pillow ?
Just contact us at [email protected] and we will arrange a free pickup from your home. Keep the original box and the plastic wrap.
What is Become's return policy ?
We offer a 30-night trial period. If you’re not sold by night 30, you can return your product, even if you’ve used it. You get a full refund.
The return pick up is free in West Malaysia. For East Malaysia, we’ll get you to ship the product back to our nearest return warehouse (Selangor).
Please do keep the inner plastic packaging, you will need it in case of a return to make sure the returned mattress is not damaged during transit.
Do I need to keep any of the packaging or boxes ?
Yes，Keep the original box and the plastic wrap.
Shipping & Delivery
How long will it take for my Become pillow to arrive ?
We deliver in 3-7 working days in Klang Valley and 3-10 working days outside Klang Valley. 1-10 working days in East Malaysia.
Can I change my delivery address after placing the order ?
The delivery address can be changed as long as your order has not been dispatched for delivery. Once dispatched, it may be difficult for us to change The details, but do get in touch with us and we’ll see how We can help.
Do you ship to East Malaysia ?
We do but we require a minimum order of RM***. Please also note that we charge a RM*** logistics fee in case of return from East Malaysia. However, you can follow us on Facebook. We will keep our community posted!
Can I choose a specific delivery date and time ?
We are able to assist you to schedule The delivery date from our end. However, The delivery time frame is entirely subject to availability and scheduling by local transporters based on their delivery route. This is because The delivery is made by a third-party transporter through an arm’s length agreement.
What happens if I am not at home to receive my package ?
We provide 3 attempts for all the deliveries. If you missed the first attempt, our logistic team will contact you to reschedule the delivery until you have well received the item.
Is the shipping free in West Malaysia ?
Yes, 100% free.
Price & Payments
Can I pay with my Malaysian credit card / debit card ?
What payment methods are accepted ?
We accept Visa, MasterCard, online banking with major local banks (Maybank2U, CIMB Clicks, RHB Now, Hong Leong Connect, AmOnline, Bank Islam, Affin Bank), Paypal and Bank Transfers.